Tuesday, January 11, 2011

Singing the Praises

What do you do when you receive the most fabulous customer service you've had in a LONG time?  Why, you blog about the company, of course!

Not sure if you've heard of Groupon, but it's only, like, the most fabulous website for saving money on just about anything - EVER! (The "like" was for effect, btw, did it work?)

Per their website, this is how it works:
 Groupon negotiates huge discounts—usually 50-90% off—with popular businesses. They send the deals to thousands of subscribers in their free daily email, and the businesses get a ton of new customers. That's the Groupon magic.

First, you tell them a little about yourself—starting with your zip code, gender and age—and they make sure you see the deals most relevant to you. Every so often you get a random deal but it's a great way to find new places, activities, and try new things.  And you can even take advantage of deals in other areas.  Fabulous stuff - 1/2 meals, massages, discounts off of admission to museums, online order savings, the options are endless. 

Now on to why they are so fabulous and just why it is I'm impressed enough to spread the word about them even when they don't even know (or probably care) that I'm talking about them.

I purchased a Groupon (a deal) on 11/3 to purchase a blog book (a printed book version of my blog) at half price.  When I went to use the special code on 1/4, I learned that it had expired on 12/31.  Ouch.  So I contacted Blog2Print (the company through which the code was to be used) to see if there was a loophole and they said...more or less - "too bad, so sad".

I then contacted Groupon to inquire if there was anyway to avoid this oops in the future and/or to see if I had any recourse to recoup my money.  They advised me to contact the company above and see if they would honor their code and if not, to let them know.  Since I had done that already, I responded with the (not so helpful) response I received from said company and within the hour I had a response from Groupon advising me that they had credited my account the cost of that Groupon purchase to be used towards future purchases.

No hassles.

No bickering.

No pulling teeth.

Just 100% customer satisfaction.

I'm not a firm believer that the customer is always right nor that companies should bend over backwards to kiss our butts, but I do believe good quality customer service is a lost art.  And this, my friends, was EXCELLENT customer service.  Prompt.  Courteous.  (Dare I say...) even immediately HELPFUL! 

So today, I sing the praises of Groupon!  For they have made my day!  Thank you for listening. 

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